Refund policy
# Return, Refund & Exchange Policy
Thank you for shopping with **Murugan Attire**. We value your trust and are committed to providing quality products and a smooth shopping experience. Please read our Return, Refund & Exchange Policy carefully before making a purchase.
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## 1. Return & Exchange Timeframe
* **Orders Within India:** Return or exchange requests must be initiated within **15 days** from the date of delivery.
* **International Orders (Outside India):** Return or exchange requests must be initiated within **15 days** from the date of delivery.
* Requests initiated after these respective timeframes will not be eligible for return or exchange.
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## 2. Eligibility & Conditions for Returns
We accept returns and exchanges for both defective and non-defective products subject to the following conditions:
* **Condition of Items:** Products must be unused, unwashed, unaltered, and in their original condition with all tags, labels, and original packaging intact.
* **Non-Defective Returns & Change of Mind:** If you wish to return or exchange an item due to sizing or preference, you may do so within the standard return window (7 days for India, 15 days for International).
* **Damaged, Defective, or Incorrect Items:** If you receive a damaged, defective, missing, or incorrect item, please notify us within 24 hours of delivery with clear photos/videos of the product and packaging so we can prioritize a replacement or full refund.
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## 3. Non-Returnable / Non-Exchangeable Items
The following items are **not eligible** for return, exchange, or refund:
* Readymade blouses
* Customized or made-to-order products
* Items explicitly marked as "Final Sale" or clearance on the product page
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## 4. Return Method & Shipping Costs
* **Return Method:** All returns must be shipped **By Mail** back to our warehouse facility. We do not accept walk-in returns.
* **Return Shipping Fees (Customer Responsibility):**
* **Domestic Returns (India):** The customer is responsible for paying return shipping costs, unless the return is due to a seller error (damaged, defective, or incorrect item delivered).
* **International Returns (Outside India):** International customers are responsible for all return shipping charges and any associated customs duties/taxes, unless the return is due to a seller error.
* **Shipping Recommendation:** We strongly recommend using a trackable courier service. Original shipping charges paid at checkout are non-refundable.
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## 5. Refund & Exchange Process
1. **Submission:** Contact us via email at `muruganattire@gmail.com` or phone/WhatsApp at `+91 63533 24570` with your order number to request a return authorization.
2. **Inspection:** Once your return is received at our facility, it will undergo quality inspection. You will be notified via email regarding approval or rejection.
3. **Refund Processing Time:** Approved refunds will be issued to your original method of payment within **7 to 10 business days** after receiving the returned item. Bank or credit card issuers may take additional days to post the transaction to your account.
4. **Exchanges:** Approved exchanges will be dispatched within 2–3 business days following item inspection, subject to stock availability.
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## 6. Contact Us
If you have questions regarding our return or exchange process, please contact our customer support:
* **Phone / WhatsApp:** +91 63533 24570
* **Email:** muruganattire@gmail.com
